Our Commitment to Personal Privacy

Who we are

PCN Parking Solutions is a trading style of SolutionLabs Ltd (9075434) who are a company registered in England and Wales whose registered office is at Preston Park House, South Road, Brighton, East Sussex, BN1 6SB. PCN Parking Solutions is a trading style of Solutionlabs Ltd

Our Data Protection Officer can be contacted by emailing dpo@paymypcn.net or by calling 01273 789 320

We operate under the General Data Protection Regulations which will take effect in law on 25th May 2018 along with a new Data Protection Act (collectively referred to below as the DPA).

What we do

PCN Parking Solutions provide Parking Operators with a full back-office suite of services in order to facilitate payments and appeals. By parking in one of our Clients car parks in breach of the Terms and Conditions (“T&C’s”) you may receive a Parking Charge Notice (“PCN”). As such, this may result in your personal data being obtained, retained and processed by our Client. This may include images of vehicles & vehicle registration numbers. This data is processed to enable our Client to pursue the driver or keeper for outstanding parking charges. Upon capture of your personal data, this may be passed on to us to enable us to carry out the services outlined above.
We also use our cameras to detect and deter criminal activity.

The Legal Position

The lawful basis for processing your data
Categories of data processed
What we do with your personal data.

Your rights under the DPA are as follows:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.

Please note that you have the right to request the above, however, when we receive your requests we may object to your request if we do not agree with it. However, if you do make the request we will tell you if the request has been granted or not.

Right of Access:

You have the right to submit a Subject Access Request and this can be done via an email request to our DPO. We will need to obtain proof of your identity before providing you with information we hold about you. You can do so by emailing dpo@paymypcn.net or by calling 01273 789 320.

If you require more information about items raised in this notice we would recommend the ICO website, www.ico.org.uk

Our Legitimate Interest for Processing Your Personal Data

The processing is necessary for a contract which has been entered into and there is a legitimate interest to do so.
We are entitled to:
- Pursue a motorist for an unpaid parking tariff
- Pursue a motorist for an unpaid parking charge
- Ensure safety and security and help deter/detect criminal activity.

The Categories of “Personal Data” we Process:

Windscreen Parking Charge:
If one of our Clients has issued your vehicle with a Parking Charge Notice on your windscreen, at the point the notice is placed on your windscreen, we will have been provided with your personal details, which could include images of your vehicle and the occupants, and the vehicle registration number.

If you or a third party pay the Parking Charge Notice within 28 days, your personal details will not be retained for longer than 12 months.

Where there is an unpaid fee over 28 days, our Client may request personal details of the registered keeper of the vehicle from the Driver and Vehicle Licensing Agency “DVLA” and other third parties (for example the registered keeper or hire companies where applicable) who may possess information which could assist in resolving any dispute. This information will then be shared with us to allow us to write to the relevant parties.

The personal details we will be provided with may include:
- The name and address of the registered keeper;
- The make, model and colour of the vehicle;
- Confirmation of the registration number;
- Any other information that we gather, in pursuance of the unpaid fee, including information that is shared by you with us.
Your data will be held for sufficient time to enable the fee to be settled, by you or another person and resolve any dispute. However, your data will not normally be held for longer than 6 years in such circumstances. In some circumstances your data may be held for longer than 6 years. Examples of when we may hold your data for longer are;
- When there is an on-going dispute which requires us to hold the data for longer than normal.
- Where a court order has been made allowing us to pursue outstanding money after the expiration of 6 years
Postal Parking Charge:
If you have received a Parking Charge Notice by post, we will have previously been provided with your personal details, which could include images of your vehicle, occupants/bystanders and the vehicle registration.

We will also have been provided with personal details of the registered keeper of the vehicle, which would have been obtained by our Client from the Driver and Vehicle Licensing Agency “DVLA” and passed to us.

The personal details received from the DVLA include:
- The name and address of the registered keeper;
- The make, model and colour of the vehicle;
- Confirmation of the registration number;
- Any other information that we gather, in pursuance of the unpaid fee, including information that is shared by you with us.
Your data will be held for sufficient time to enable the fee to be settled, by you or another person and resolve any dispute. However, your data will not normally be held for longer than 6 years in such circumstances. In some circumstances your data may be held for longer than 6 years. Examples of when we may hold your data for longer are;
- When there is an on-going dispute which requires us to hold the data for longer than normal.
- Where a court order has been made allowing us to pursue outstanding money after the expiration of 6 years.
Appeals:
If you decide to challenge a parking charge, we may receive personal data provided by the Appellant. If you do appeal and our Client reject’s your challenge, then we will provide your registration number and parking charge number along with the time and date of the parking event to the Independent Appeals Service (IAS) and/or the International Parking Committee (IPC). This is to allow you to contest the charge with an independent adjudicator.

Sharing Your Personal Data

Your personal data may be shared for the payment of a parking tariff or charge with: third parties, such as a payment facilitator, an external software provider, debt recovery companies, solicitors and high court officers/bailiffs where necessary to ensure compliance with your obligations under the contract. We will not transfer your personal data out of the EU.

Changes to Our Privacy Notice

From time to time we may amend the way in which we process personal data. This may lead to changes in how we collect and/or use your personal information. We may amend the terms of this Privacy Policy at any time.

Contact Us

If you have any queries relating to this Privacy Notice, please contact us by e-mail at: dpo@paymypcn.net or call 01273 789 320.